If you're in HR, it can feel like you're the sole driver of performance and development processes. And while you are responsible for kickstarting a culture of feedback within the organization, your success is entirely dependent on managers and employees embracing and owning it.
When employees feel comfortable sharing, asking for, and receiving analysis of their performance, you can expect notable changes in how your company operates. To exemplify the importance of feedback, here are five positive changes you can expect.
1. Improved performance at all levels
Feedback is a critical component in improving performance organization-wide and is a two-way street. Not only is it important for managers to regularly provide feedback to their direct reports, but employees should share it with their managers and their peers as well.
As the amount of feedback exchanged increases, it provides managers with insights into how their leadership skills. It also gives employees insights into their work from the people they work most closely with. And positive feedback has proven to have a positive impact on your business outcomes.
The result is that everyone is able to reach better decisions, improve performance, and generally succeed in their role.
2. Transferred ownership of professional development
Everyone has a unique set of strengths and developmental areas, making it difficult to apply a “one-size-fits-all” model to professional development. There are plenty of learning styles, like asynchronous learning or in-person workshops.
By implementing an easy and structured way to request feedback when it matters most, you are actively putting people in the driver’s seat of their development instead of having to constantly initiate the process.
Some of the most successful people take the opportunity to ask for feedback at the end of a big meeting or project to ensure they get actionable insights in a timely, contextualized manner.
With this shift, people become accustomed to requesting feedback whenever they want or need it, creating a workforce of empowered employees, while also taking pressure off HR.
3. Diffused office conflicts before they happen
Another benefit of a strong feedback culture is that it gives employees the tools to address issues before they escalate. When people don’t feel able to share feedback with one another even on the smaller things, over time they can transform into workplace conflict.
On the other hand, when people are used to regularly sharing feedback, they become more comfortable with having these difficult conversations.
This means they won’t feel anxious about asking their co-workers to speak lower when on the phone, or to be more consistent with having their part of a project completed on time.
Getting into the habit of sharing feedback means they are better equipped to address any kind of situation rather than bottling it up.
4. Increased employee engagement
There is a strong correlation between feedback exchange and employee engagement. Not only because of its potential to resolve issues quickly and increase knowledge sharing, but also because it creates a way for the team and individual successes to be recognized more regularly.
Remember feedback isn’t just about personal development. It's also an opportunity to celebrate wins big and small.
Understandably, when people feel valued and recognized for their efforts they feel motivated and engaged. In fact, 72% of employees in a recent survey ranked recognition as having the greatest impact on engagement.
5. Giving your people something they actually want
According to PwC, nearly 60% of employees surveyed stated that they would like feedback on a daily or weekly basis — a number that increased to 72% for employees under age 30.
There are many reasons why people don’t get the feedback they are looking for: it’s time-consuming, stressful to give constructive feedback, and in the beginning, it’s not easy.
However, by focusing on building an employee-driven feedback culture, you can break down some of these barriers. Supported by coaching — and with additional training and resources — you can create a process where people can freely exchange feedback with anyone within the organization.
How often should employees receive feedback?
When building out a feedback system, it’s important to be strategic about frequency. As we mentioned, many employees like to receive feedback weekly if not daily. That said, it’s important for the feedback to remain relevant and valuable to the employee.
To make the most impact, it can be helpful for managers to ask the following questions before offering feedback:
- Is this a pivotal point for the project, or role?
- Are they learning a new skill with delicate or risky implementation? (For example, presenting to the board for budget approval.)
- Do you simply want a check-in? (For example, your team is working on an important project with their peers and lots of change is happening simultaneously.)
Once managers and teams have these questions answered, they should have a good idea of whether or not to offer their feedback at the time.
Try empowering your organization through feedback
It’s clear that effective feedback has its advantages. By leveraging this form of communication, teams can feel more confident and empowered in their roles and more engaged in their work. Once you have a cadence that works for the team, you can start to see some of these benefits make their way through your organization.
